Sales tax is determined according to the shipping address. If your billing address is in Quebec but your shipping address is in Ontario, Ontario sales tax will be charged.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase on our online boutique. Although if you already have a PayPal account you may use it.
Is it possible to ship outside Canada?
Yes, we ship all over North America, South America and Europe.
How can I keep track of my order?
You will receive an email confirmation with a tracking number of your order. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can firstname.lastname@example.org.
Can I change the size of my ring?
Yes, the first adjustement is free within 30 days after receiving the product. This period extends to 1 year for rings from Lune de Myel's collection (engagement and wedding rings).
The second adjustment will be charged at $50 for all ring types (for rings in white gold there is also a fee for rhodium)
If you want to change the size of your chain (bracelet or necklace) please contact us at email@example.com and we will provide you an estimate of the cost.
I love one of your creations, can I get it in another colour?
Yes, several pieces of jewels can be produced in another alloy or colour (for instance, a ring in Yellow Gold on our website can be made in Pink Gold or White Gold). Extra charges may be applied. You can contact us at firstname.lastname@example.org and let us know which model and colour you would like and we will be happy to help you.
Can I have my jewel engraved?
Yes, some pieces of jewels can be engraved for an extra cost of $30. We offer free engraving for orders over $500. Please contact us if you want more info about engraving via email@example.com.
Can I personalized my wedding ring with another gemstone?
Yes, some wedding rings can be personalized with the alloy and the gemstones of your choice to make them very unique. You can contact us at firstname.lastname@example.org and we will provide you an estimate of the cost and the time required to produce the ring.
Can I get a certificate for my Fairmined Gold ring?
Yes, we offer certificates for the purchase of Fairmined Gold rings.
Do you offer a warranty?
Yes, we offer warranty :
2-year warranty for the jewels made with gold
1-year warranty for the jewels made with silver
Our warranty DOES NOT include:
Broken or lost gemstones due to carelessness or accident
Distorted metal because an active lifestyle or a specific activity or an accident (manual tasks including heavy loads, door closed on hands, etc.)
Loss of theft
If another jeweller than MYEL resizes, repairs or works on the jewelry you purchase from us, our warranty will not be valid anymore.